RomTennisNZ

Teaching the SCIENCE behind the FUN of TENNIS

RTNZ- MAGIC Tennis Coaching
TERMS & CONDITIONS OF SERVICE

We would like to keep your booking and tennis experience as easy and straight forward as possible, so it’s important you take a little time to read the following “Terms & Conditions of Service” to understand how RomTennisNZ manages tennis coaching services and events at all of our clubs/ venues.

The following are the Terms and Conditions of Service for RomTennisNZ. All customers are required to accept these Terms and Conditions of Service prior to participation in RomTennisNZ lessons, including but not limited to Holiday Programmes, Private Lessons and Inter-club Coaching.

RomTennisNZ customers accept the following terms and conditions by completing and signing the RomTennisNZ Enrollment Form:

                                                                                         LESSONS

  1. RomTennisNZ offer 30min, 1hr and 1.5hr duration classes.
  2. RomTennisNZ offer a $10 Trial option for the first class; after that the customer should enroll for the rest of the term for a prorated amount.
  3. Children’s classes & Adult courses are payable by the term in advance – usually 9 weeks
  4. There are no refunds for withdrawals or non‐attendance during the term due to change of mind. Refunds/credits will only be issued when three or more classes have been missed.
  5. Make‐up classes will be provided for classes that are missed due to Public Holidays, coach unavailability, and lessons cancelled by RomTennisNZ due to unsuitable weather conditions .
  6. If you book a private or group lesson with ANY of our coaches you have the right to cancel your appointment 24 hours prior to the lesson; this will ensure the possibility for other players to fill the spot left by the player, or to confirm that the minimum number of players required to hold a group lesson are attending. Otherwise, if the player cancels the lesson without prior notice of minimum 24 hours before the lesson, he/she will be charged the full price of the lesson.

                                                                                            INJURY

  1. I have voluntarily accepted and assumed the inherent risk or danger of injury in playing tennis and its associated activities, for myself (as a student or parent watching the lesson), or my own children attending the lessons.
  2. In the event of an accident or illness where I am not present, if considered advisable by RomTennisNZ staff, I request that medical attention be secured at my expense and prompt notification be sent to me.
  3. I declare that my child is medically and physically fit and does not suffer from any injury disease or condition, either physical or mental that would affect his or her ability to safely participate in any authorized or recognized activities run by RomTennisNZ. If I am unsure about this declaration, or my child does suffer from such a condition, I have listed it on the RomTennisNZ Enrollment Form. I am aware that I must bring it to the attention of RomTennisNZ immediately.
  4. I indemnify RomTennisNZ from all claims, losses and expenses (including legal costs) suffered or incurred at any time as a result of, or resulting directly or indirectly from, myself or my child’s failure to observe the rules, policies, guidelines and reasonable directions of RomTennisNZ staff members.
  5. I consent that RomTennisNZ may from time to time use photographs, digital imaging or video media that may include my child, for the promotion of RomTennisNZ. All media will be tastefully and respectfully used.

                                                                                POOR WEATHER CANCELLATION

  1. In the event of poor weather, customers are requested to contact the coach or refer to the RomTennisNZ website to inquire if the lesson will run as per normal or be cancelled.
  2. Decisions regarding lesson cancellations are under the sole discretion of the tennis coach responsible for the lesson.
  3. In the event of poor weather resulting in the cancellation of the lesson, a make-up lesson will be added on to the coaching term or another agreed scheduled time.
  4. In the event that there are multiple cancellations of lessons due to poor weather, a bulk group lessons will be offered equal to the total number of lessons cancelled.
  5. This group of lessons could fall within the current coaching term or beginning of the following coaching term.
  6. If children do not attend make up lessons, payment will not be refunded nor followed on to the next coaching term.
  7. In the event of poor weather resulting in the cancellation of the lesson once the lesson has commenced, full charge will apply.

                                                                       SOCIAL TENNIS EVENTS OR TOURNAMENTS

  1. Payments are due for the specific event in Advance.
  2. Cancellation of the enrollments for any event must be made at least 24 hours prior to the start time or full fee will be charged.
  3. RomTennisNZ reserves the right to reduce or cancel the event if there are not sufficient numbers for the session.
  4. If a session is cancelled, you will be refunded your entry fee

   PLAYER CODE OF CONDUCT

Players must follow staff directions at all times. Aggressive behavior towards staff or other players will not be tolerated.

                                                                                       NO SMOKING POLICY

  1. In the interests of Public Health and comfort, smoking is not permitted on the courts, in the changing rooms, or within the administrative areas or clubhouse.

                                                                                          PLAYER ETIQUETTE

  1. Please take all your rubbish with you and leave the tennis courts, changing rooms, and bathrooms clean and tidy for the next player to use and enjoy.
  2. Early morning and late evening players please be mindful of the local residents who live nearby. Try to keep loud conversation and outbursts on court to a minimum.
  3. Please respect our environment and take your old ball cans and empty drink bottles home where they can be recycled.

                                                                                      COMMERCIAL BOOKINGS

  1. For any private bookings or events which require the services of the Coaching staff, (i.e., Event or Tournament Planner/Manager, Run a Team Building or Company On‐Court Training, Tennis Birthday parties) Companies/customers must apply in writing to RomTennisNZ outlining the exact details of the event that is to be held, before any booking considerations can be made.  We will then discuss with the committee of the Tennis Club and provide a response based on the initial request.